At Mira Web Agency, our goal is to build long-term relationships with our clients by delivering quality work and maintaining a smooth, transparent process. We understand that every project is important, and we always try our best to ensure you are satisfied with the final outcome.
As we provide digital services such as website design, development, marketing, and creative work, each project requires dedicated time, effort, and planning. Once we begin working on a project, resources are actively allocated to it, which is why our refund policy is designed to be fair for both sides.
To get started, we require a minimum 30% advance payment. This helps us reserve your project slot and begin the initial stages such as research, planning, and design. Once the work has started, this advance payment becomes non-refundable, as it covers the time and effort already invested.
That said, we always aim to keep things flexible and client-friendly. If you have any concerns during the project, we encourage you to communicate with us. In most cases, issues can be resolved through revisions, adjustments, and collaboration.
Refunds are generally not applicable in the following situations:
However, we do consider exceptions in certain cases:
In some situations, we may offer a partial refund depending on how much work has been completed. This is handled on a case-by-case basis with fairness and transparency.
We truly value your trust and always aim to deliver results that meet your expectations. Before starting, we recommend discussing your project details clearly so that everything runs smoothly from beginning to end.
By working with Mira Web Agency, you agree to this policy and our commitment to providing a professional and positive experience.
